Last updated: 24 August 2026
1. Digital product, no refunds
Jewel Frame is a digital product delivered instantly upon successful payment. Because access to the prompt library is granted immediately and the content can be viewed, copied, and used right away, we do not offer refunds, exchanges, or cancellations once your order is placed and payment is confirmed.
By completing your purchase, you acknowledge that you are buying digital content that is delivered electronically and that your right to cancel ends once delivery has taken place.
2. When we will make an exception
We will issue a full refund only in the following cases:
- Payment was deducted from your account but your order did not confirm and you never received access to the Product.
- You were charged more than once for the same order due to a technical error.
- The delivery email never arrived and, after checking spam and promotions folders, our support team is unable to resend or restore your access within a reasonable time.
3. How to request an eligible refund
Email askeverydayco@gmail.com within 7 days of your purchase with your order number or payment reference and a short description of the issue. We will investigate and respond within 24 to 48 hours.
4. Refund method and timeline
Approved refunds are issued to the original payment method used at checkout, through Razorpay. Refunds typically reflect in your account within 5 to 7 working days, depending on your bank or payment provider.
5. Order cancellations
Since Products are delivered instantly, orders cannot be cancelled once payment is completed. If you change your mind before completing payment, simply close the checkout page and no charge will be made.
6. Contact
For any questions about this policy, write to askeverydayco@gmail.com.